Engaging in competitions hosted by Star Wicket entails the utilization of the user's account funds.

Eligibility for Refunds

Refunds may be considered under specific circumstances, as detailed below:

Refund Conditions

1. Technical Issues

In the event a user encounters technical glitches or issues while utilizing Star Wicket or its mobile application, hindering their participation or access to their accounts.

1. Contest Abandonment

If Star Wicket cancels a contest for any reason, entry fees will be reimbursed provided the user contacts us within 48 hours of the transaction.

1. Erroneous Contest Entry

Users who inadvertently join the wrong contest or select the incorrect team can request a refund before the contest entry deadline.

Requesting a Refund

Users can request a refund by contacting our customer support via the designated channels on the website or application.

When seeking a refund, users should furnish pertinent details such as their username, contest ID, and a brief description of the issue.

Assessment and Approval

Refund requests will undergo meticulous evaluation on an individual basis by Star Wicket. If the issue aligns with the refund policy criteria, a refund will be initiated.

Refund Method

Refunds will typically be processed using the same payment method employed for the initial contest enrollment.

Please be advised that the timeframe for refund processing may vary between 5 to 7 days, contingent upon the payment provider and other relevant factors.

Non-Refundable Conditions

Entry fees for contests that have commenced or are presently ongoing are generally ineligible for refunds.